Client Success Manager

Lowongan kerja terbaru! Share this job: Get a rok.co short link We’re looking for a female Client Success Manager to join our team

You will be the primary point of contact for our creators, ensuring they feel supported, guided, and motivated.

From onboarding to long-term growth, you’ll play a key role in building and maintaining strong relationships with them.

This role reports directly to the CEO and the Operations Manager.

Lead onboarding for new creators, ensuring smooth setup and integration into our systems.

Build and maintain strong client relationships through regular check-ins and communication.

Act as a liaison between creators and internal teams (creative, management, strategy, etc.).

Host weekly/bi-weekly meetings with creators to discuss performance, content direction, and updates.

Identify challenges or concerns early and provide proactive solutions.

Track creator satisfaction and performance metrics, escalating issues when needed.

Support the Operations Manager in refining client management systems, processes, and project management.

Previous experience in account management, client success, or talent management (experience in the digital content industry is a plus).

Organized and detail-oriented with the ability to manage multiple clients at once.

Comfortable hosting virtual meetings and presenting performance feedback.

Proactive problem solver who thrives in a fast-paced, startup-style environment.

Ability to work discreetly and professionally.

Competitive pay: $2500 – $3500 per month Opportunity to work with a dynamic, ambitious team in a growing industry A role where you directly impact the success of creators.